Refund Policy
REFUND POLICY
Last updated: October 12, 2026
This Refund Policy applies to all purchases made on lunivahome.store (the "Website"), operated by Snoozie ("Snoozie", "we", "us" or "our"). By placing an order on our Website, you agree to the terms below.
1. ORDER CANCELLATIONS
Orders are processed immediately after they are placed. For this reason, once an order has been confirmed it cannot be cancelled or modified. Please review your order carefully (products, quantities, size and shipping address) before completing your purchase.
If you no longer want your order, you must wait until it has been delivered and then follow the return process described below.
2. 30-DAY RETURN PERIOD
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be unused, unwashed and not manipulated in any way.
- Be in the same condition in which you received it.
- Be returned in its original packaging, with all tags, labels and accessories included.
Items that have been used, washed, damaged, altered or manipulated after delivery are not eligible for a return or refund.
3. HOW TO START A RETURN
1. Contact our customer support team at support@lunivahome.store within 30 days of delivery, including your order number and the reason for the return.
2. Our team will review your request and, if approved, send you the return address and instructions.
3. Ship the item to the address we provide. Items sent to any other address, or without prior approval, will not be accepted.
Please do not send any item back to us before receiving our return instructions.
4. RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot be held responsible for returns lost or damaged in transit.
5. INSPECTION AND REFUNDS
Once we receive your return, we will inspect the item and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
If the item does not meet the conditions in Section 2, the return will be rejected and the item may be sent back to you at your expense.
6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or is not the item you ordered, please contact us at support@lunivahome.store within 7 days of delivery, including your order number and clear photos of the item and packaging. We will review your case and offer a replacement or a refund. In these cases, you will not be charged for return shipping.
7. EXCHANGES
We do not offer direct exchanges. If you would like a different item, please return the original item following the process above and place a new order.
8. CONTACT US
If you have any questions about this Refund Policy, please contact us:
Email: support@lunivahome.store
Website: lunivahome.store