Shipping Policyy

SHIPPING POLICY

Last updated: October 12, 2026

This Shipping Policy applies to all orders placed on lunivahome.store (the "Website"), operated by Snoozie ("Snoozie", "we", "us" or "our").

1. ORDER PROCESSING TIME

All orders are processed within 1 to 5 business days after the order is placed. Orders are not processed or shipped on weekends or public holidays.

During peak seasons, sales or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.

2. SHIPPING TIME

Once your order has been processed and shipped, the estimated delivery time is 7 to 14 business days.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs, carrier issues, weather conditions or other circumstances beyond our control.

3. ORDER CANCELLATIONS

Orders are processed immediately after they are placed. Once an order has been confirmed, it cannot be cancelled or modified, and the customer must wait for the order to arrive at its destination.

If you no longer want the item, you may request a return once the order has been delivered, as described in our Refund Policy.

4. 30-DAY WITHDRAWAL PERIOD

You have a 30-day withdrawal period that begins on the day your order is delivered. Within this period you may return the item, provided it is unused, not manipulated and in its original condition and packaging. Return shipping costs are the responsibility of the customer, and the item must be sent to the address provided by our support team. For full details, please see our Refund Policy.

5. ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24-72 hours for the tracking information to become available.

6. SHIPPING ADDRESS

Please make sure your shipping address is complete and correct when placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer, or for orders that cannot be delivered because of an incomplete address.

7. CUSTOMS, DUTIES AND TAXES

Depending on your country, your order may be subject to import duties, taxes or customs fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

8. LOST OR DELAYED PACKAGES

If your order has not arrived within the estimated delivery time, or if your tracking shows no updates for an extended period, please contact us at support@lunivahome.store with your order number and we will help you locate your package.

9. CONTACT US

If you have any questions about this Shipping Policy, please contact us:

Email: support@lunivahome.store
Website: lunivahome.store